30-Day Satisfaction Guarantee: We prioritize your health and peace of mind. If you are unsatisfied with an eligible product, our support team is here to assist you through a seamless return process.
1. Return Eligibility Window
You may request a return or replacement for eligible products within 30 calendar days of receiving your delivery. To qualify for a standard return, items must be unopened, unused, with safety seals intact, and stored in their original packaging.
2. Non-Returnable & Regulated Items
Due to strict health, safety, and pharmaceutical compliance protocols, certain categories cannot be returned once delivered:
- Prescription medications once dispatched from our partner pharmacies.
- Temperature-sensitive biologics or cold-chain storage items.
- Products with broken, tampered, or missing safety seals.
- Items marked as Final Sale or Clearance.
3. Damaged, Defective, or Incorrect Deliveries
If your package arrives damaged during transit, defective, or contains incorrect items, please contact us within 48 hours of delivery. We will arrange a free replacement or a full refund, including shipping fees.
- Include your order reference number and clear photos of the damaged packaging or item.
- Our quality assurance team will inspect the report and dispatch a pre-paid return label.
4. How to Initiate a Return
Follow these steps to submit a return request:
- Email our support desk at [email protected] with your order ID.
- Specify the reason for the return and whether you prefer a replacement or refund.
- Once authorized, ship the package to our designated fulfillment center using the provided Return Authorization (RA) slip.
5. Refund Processing Timelines
Once your returned item is received and inspected by our warehouse quality team, we will process your refund within 3 to 5 business days. Refunds will be issued directly to your original payment method. Depending on your financial institution, funds may take 5 to 10 business days to reflect in your account.
6. Return Shipping Costs
Standard return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect, damaged delivery, or picking error on our part.